Judging from the reviews here it doesn't seem that many people are very fond of the customer service provided by the Citizen Watch Company.
Sophia N
I have a few pieces ranging in age from two to twenty years and since none have required service of any kind.
Flora
After bypassing the pleasures of Citizen's Customer Service department for two decades, that makes me a certified fan and says far more than the average PR flak about the brands inherent quality.